April 2023

1. Introduction

Five Focus Ltd is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, products, and services.

Five Focus Ltd is registered with the ICO, No ZA 386991

2. Data Controller

The data controller responsible for processing your personal data is:

 Andrew Abaza , Five Focus Ltd, 30 Eaton Place, Brighton BN2 1EG, 01273604727  07968525889 

3. Mediation

For organisations that engage with Five Focus Ltd for mediation services, we collect and store data relating to the matter(s) in dispute. On completion of the mediation (defined as a written Mediation Settlement or a failure to settle) all data and written documents are destroyed, except the name(s) of the parties and their representatives and the date of the mediation.

These details will only be disclosed with agreement of all the parties  to the dispute, a Court Order, or other statutory requirement.

4. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Contact Information: When you use our services, you may provide us with personal information such as your name, postal address, email address, and phone number.

b. Account Information: If you create an account with us, we may collect and store your login credentials and account preferences.

c. Payment Information: If you make purchases, we may collect payment information, including credit card details, to process your transactions.

d. Usage Data: We may collect data about your interactions with our website and services, such as your IP address, browser type, device information, and usage patterns.

e. Communication Data: When you contact us via email, phone, or other means, we may collect information related to your communication with us.

f. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect data about your browsing and interaction with our website. You can manage your cookie preferences through your browser settings.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

a. Providing Services: We process your personal data to deliver the services you request, including order processing, account management, and customer support.

b. Legal and Regulatory Compliance: We may process your data to comply with legal and regulatory requirements, such as tax and accounting obligations.

c. Marketing and Communication: With your consent, we may use your contact information to send you marketing communications about our products, services, and promotions. You can withdraw your consent at any time.

d. Analytics and Improvements: We analyze data to improve our website, products, and services, and to enhance your user experience.

6. Data Sharing

We may share your personal data with the following parties:

b. Legal and Regulatory Authorities: We may disclose your data when required by law or in response to legal requests or government authorities.

7. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we will ensure that adequate data protection measures are in place to safeguard your data, including the use of standard contractual clauses.


8. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. We regularly review and update our security practices to maintain the highest standards.


9. Your Rights

You have the following rights regarding your personal data:

a. Access: You can request access to your personal data and information about how it is processed.

b. Rectification: You can request the correction of inaccurate or incomplete data.

c. Erasure: You can request the deletion of your personal data under certain circumstances.

d. Restriction: You can request the restriction of the processing of your data under certain circumstances.

e. Data Portability: You can request a copy of your data in a structured, machine-readable format.

f. Withdraw Consent: If we rely on your consent for data processing, you can withdraw your consent at any time.

g. Object: You can object to the processing of your data for direct marketing purposes.

To exercise these rights or for any data protection-related inquiries, please contact us at


10. Data Retention

We will retain your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable laws and regulations. We will securely dispose of or anonymize your data when it is no longer needed.


11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on our website, and the date at the top of the policy will be revised accordingly.


12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at

By using our website, products, or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.